Return & Exchanges

✎We only replace items if they are defective or damaged. The return e-bike should in good shape, not affect our second sell.

✎If by any chance you want to return it, we supply a USA address to accept your return for the order within 15 days. After we received the return goods, you will get the refund money in 1-2 working days.

✎If it is the e-bike's problem that caused the return, we will pay for the return shipping fee.

✎If the e-bike is in good condition, it is the customer's reason that wants to return, the shipping fee should be paid by the customer.

If you any questions please contact us:

Email: wtvaebike@hotmail.com


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wtvaebike.com and send your item to Corona, CA 92879. The return e-bike should in good shape, not affect our second sell.

Return Shipping
To return your product, you should mail your product to Sampson Avenue Corona, CA 92879

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Notice:
The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use. All items received by the customer must be included in the original packaging and in the same condition because they were sent by us.

Before a return is sent, the customer must have written approval of said return from us. If a customer sends a return without the written consent us, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

For returns agreed by us, please do not ship them by yourself before receiving the authorization and shipping label provided by us. Please send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.

For ebike that has been delivered for more than 15 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.

If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Late Or Missing Refunds
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at wtvaebike@hotmail.com.